Refund Policy

Last Updated: May 19, 2026

1. Subscription Cancellations

You can cancel your ShellMate subscription at any time. Your cancellation will take effect at the end of the current paid term. If you cancel, your organization and team members will retain access to the paid features until the end of your billing cycle.

2. Refund Eligibility

Because we offer a fully functional Free Individual plan for evaluation purposes, we generally do not offer refunds for our Company Plan or AI Add-on subscriptions. We encourage you to thoroughly test our services using the free tier before upgrading.

3. Exceptions for Accidental Charges

If you believe you were charged in error, or if you forgot to cancel a trial or subscription within 48 hours of the charge, please contact our support team. We review these requests on a case-by-case basis and may grant a refund at our sole discretion.

4. Dispute Resolution

If you have a concern about a charge, we encourage you to contact us directly first rather than filing a dispute with your bank or credit card company. We are committed to resolving billing issues fairly and quickly.

5. Modification of Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page and will apply to purchases made after the changes take effect.

6. Credential Recovery

Keep your local Vault key and recovery material safe when changing or cancelling a subscription. Account and billing changes do not recover lost Vault keys.